General
Q: Do you sell brand-new or used electronics?
A: We only sell both brand-new and refurbished electronics, ensuring authenticity and quality.
Q: How do I search for products?
A: You can browse by category or use the search bar to find specific items.
Q: How do I place an order?
A: Simply add items to your cart, proceed to checkout, enter your details, and complete payment.

Orders & Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and mobile payment options.
Q: Can I cancel my order?
A: Yes, orders can be canceled before they are shipped. Contact customer service immediately.
Q: Do you offer installment payments?
A: Currently, we do not offer installment plans, but we may introduce them in the future.

Shipping & Delivery
Q: Where do you ship?
A: We ship nationwide and offer international shipping to select locations.
Q: How long does delivery take?
A: Standard delivery takes 3 days, while express shipping takes 1 days.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number via email.

Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 3 days if the item is unused and in original packaging.
Q: How do I request a refund?
A: Contact customer service, return the item, and refunds will be processed within 7 business days.
Q: Can I exchange a defective item?
A: Yes, defective items can be exchanged for the same product.

Technical Support
Q: My product isn’t working. What should I do?
A: Check the user manual or contact our support team for troubleshooting.
Q: Do your products come with a warranty?
A: Yes, most products come with a warranty. Check product details for specifics.
Q: How do I contact customer support?
A: You can reach us via info@patrontechng.com.